Shipping & Returns Policy
At Soul Cipher Studio, every crystal is treated with respect and intention. From the moment you place your order to the second it reaches your hands, we ensure a journey filled with positive energy.
Shipping Information
1. Shipping Rates & Free Shipping
We offer simple, transparent flat-rate shipping to our global community:
FREE Worldwide Shipping: On all orders over $79 USD.
Standard Shipping: For orders under $79 USD, a flat rate of $6.99 USD will be charged per order.
2. Handcrafting & Purification (Processing Time)
To ensure maximum energetic quality, we do not rush our preparation:
The Ritual: Since many of our products are handcrafted, every piece undergoes a dedicated crystal purification and charging process.
Timeline: Please allow 3-4 business days for handling and energetic preparation before your package is dispatched.
3. Estimated Delivery Timeline
We ship globally from our studio. Once your order has been purified and dispatched, please refer to the following timelines:
Standard Shipping: Typically takes 8-15 business days to the United States and most European destinations.
Total Time: Please plan for a total delivery time of approximately 11-19 business days from your order date.
4. Tracking Your Order
Once dispatched, you will receive an email with your tracking number. You can monitor your crystal’s journey here: https://soulcipherstudio.com/track-order/ (Link).
5. Customs & Import Duties
For international shipments, the recipient is responsible for any customs duties, taxes, or import fees applied by their destination country.
Returns & Exchanges
1. 30-Day Reflection Period
We want you to feel a deep connection with your crystal tool. If you are not completely satisfied, you may return your items within 30 days of delivery.
Condition: Items must be returned in their original, unworn, and undamaged condition with all original packaging.
2. Alternative Solutions (Recommended)
Before initiating a return, we encourage you to contact us! We are happy to discuss:
Exchanges: Finding a different stone that better resonates with your current energy.
Store Credit: To be used whenever you are ready for a new piece.
3. Return Shipping
For standard returns, the return shipping fee is the responsibility of the buyer. We recommend using a trackable shipping service to ensure the safe arrival of your return.
4. Natural Characteristic Disclaimer
Every stone is unique. Natural inclusions, ice cracks, and slight color variations are not defects; they are the natural fingerprints of the earth. These characteristics prove your crystal’s authenticity and will not be considered as “damaged goods” for return purposes.
Contact Customer Service
Our team is here to support your journey.
Email: info@soulcipherstudio.com
Response Time: Usually within 24 hours.
Contact Form: https://soulcipherstudio.com/contact-us/ (Link)
May the gentle energy of crystals heal your soul and bring peace to your life.